Frequently Asked Questions


Shipping window is the 20th through the 25th each month. Please do not email me or message me on social media asking about your shipping unless the 25th has passed and you still didn't get a tracking email. It slows the packing process down for everyone.

***There are no returns, exchanges, or refunds given on subscriptions, gift subscriptions, or one time purchase boxes, special edition boxes, on items, or on books. ALL SALES ARE FINAL, no exceptions.

 We do not do refunds because you forgot to cancel. We do not do refunds because you ordered multiples of the same box. Our boxes are more geared towards women so please keep this in mind when choosing to order one.  Having a subscription is your responsibility. Please mark your calendar for renewal on the 1st of each month.  Do not wait until the last minute to order a theme, the Cratejoy website moves to the next day at 7pm EST. Any orders after that will be for the next months theme, no refunds will be given.

Please read ALL of the FAQ's prior to ordering.  Follow us on Instagram for hints, sneak peeks, and book descriptions.***

Cratejoy system uses UTC TIME zone!! Please be aware and check the time when ordering last minute, it could be for the next day. We strongly recommend not waiting to the last minute to order, no refunds are given and all sales are final. Please double check UTC TIME ZONE if you are ordering on the last day of a cycle.



If you want to buy more than one box please read!

If you want to purchase more than one box, please do me a favor. Please check out with each box separately.  It does not cost you  ANY extra money and it makes my shipping process go so much smoother. When you purchase multiple boxes in the same order the system thinks I shipped the entire order when I've only shipped one box, this can cause boxes to be missed during shipment and we do not want that. Please purchase boxes individually to ensure they all get shipped. If you'd like to purchase a subscription and a box, that is great please purchase them in two different transactions for the same reason.  The system will mark the whole order shipped  so we don't want that. This applies to special edition boxes as well.




What is the SpearCraft book box?

The SpearCraft Book Box is a monthly handmade book subscription box that sends newly published Young Adult novels (within the last 45 days) and assorted handmade bookish fandom goodies to your door. Each month's SpearCraft Book Box has a fun theme (past  tester themes included The "Cursed Child" & "I like you" themed around book romances) and will contain one new Young Adult novel, as well as 4+  other bookish treasures! Most of the items in the box are made by us here at Spearcraft along with other bookish shops from Etsy and the web.  This is what makes us different than other book boxes.  We are a YA or Young Adult book box (young adult books are typically for ages 14-15+) . Our subscribers range in ages from 12 years to 50 years and that's just the spread we know about.  We try our best to create and curate items that appeal to this wide range of subscribers, which as you can imagine is not easy to do as each persons tastes are very different. On occasion you may feel an item is a little young for you or a little old for you and this is why. We try our best to accommodate multiple age groups because all sorts of people enjoy reading YA.  You are never too old to read YA. While our books are for both men and women we occasionally send out jewelry and wearables. These are Curated more towards women. I would love to do a men’s a box someday but for now our subscribers are 94% women. If you would like to ask about an item switch for example purple socks to blue socks or instead of a bracelet a different item please email and ask Prior to ordering and I’ll let you know if there’s any items that month that you may want to switch. You can expect a new release novel in hardback that has great reviews and is highly anticipated.  We choose the best book being released and build a theme around it.  We feature all genres in YA from Fantasy, Sci-fi to contemporary with mix of amazing and diverse characters. We want to expose readers to all sorts of books, genres, and authors within the YA category. See our sneak peeks on Instagram for more hints on the book pick. Our hints on Instagram directly hint to items in the box and the book.  For example if we say this box is for fans of Harry Potter and Sherlock Holmes that means most likely there will be items in the box inspired by those fandoms.  How do you know if SpearCraft Book Box is the box for you?  If you enjoy handmade items and new YA books then you'll enjoy this box.  Please read our entire FAQ prior to placing an order. 


***Please see our FAQ section for answers prior to emailing us. We have tried our best to answer all questions there. It explains how to order, about cancellations, and about one time boxes.  We highly recommend you read through it completely before purchasing in order to understand our box and our policies.  There are no refunds or exchanges on subscriptions, gift subscriptions, boxes, or items all sales are final. Thank you - Team SpearCraft***

*** Please do not email us and ask about shipping dates for your box.  Our shipping windows are clearly labeled the 20th through the 25th of the month. If there is a delay for any reason you will be notified via social media, Twitter, Instagram, and Facebook.  It is important that you follow us on at least one of these social media platforms to be kept up to date. If you pre order a special edition box please write down your shipping date in your calendar please do not email and ask about it again and again before shipping. We are fielding way to many emails about shipping when its posted on the listing when you purchase.  Thank you. ***


What if I order Multiple boxes of the same box?


If you order multiple boxes of the same box you will receive multiple boxes of the same box.  We do not accept returns or do exchanges or give refunds. We have made that very clear here in our FAQ as well as on our items pages saying that all sales are final.  IT IS VERY IMPORTANT to keep track of what you purchase.  If you purchase a box and a few weeks later purchase the same box you will be getting two of the same box, no we cannot go back in and cancel it and give you a refund because you forgot what you ordered.  We have a strict all sales are final policy and we order products for our boxes daily. So please keep track of your orders and your subscriptions.


New Quarterly box information.  If you have questions please email me at spearcraftbookbox@gmail.com.  

Our new quarterly box is on sale now, the first box will ship out in the FALL of 2018, on Sept 15th through the 20th.  Please note this when subscribing that the first box  will come out in September.  Payments will renew on the 1st of December for the Winter box.

  1. Product Description

Our new quarterly box is designed for those of you that want more high quality items and another book option. Our boxes will ship out quarterly meaning 4 times a year in the Spring, Summer, Fall, and Winter. Our first box will be the Fall 2018 box so that we can see how many customers we have and line up some AMAZING shops to work with us. I've already picked out a few and they are awesome! In addition to this being a bigger box it will contain more high quality items than our typical monthly box, it will also contain a new hardcover book that is different than our regularly monthly box and the only way to get it from us will be in this box! The quarterly box items will be exclusive to quarterly subscribers and purchasers meaning if we have extra items, only you can buy them. How cool is that? The best new thing this box brings to SpearCraft Book Box is that it gives back. I have wanted to give back for ever now and the regular monthly box just doesn't have the profit margin for that. This box does! I've created it that way so that we can donate to different organizations that help our world. I've already chosen two organizations that I know you will want to stand behind. 10% of the purchase price of the box will go straight to non profit organizations. Thats about $5 per box depending how you buy, one time or subscription. We will donate to the Malala Fund in the Fall box and the Leonardo DiCaprio Foundation with the Winter box. We are expecting to raise over $1,000 to donate each quarter! Which is fantastic and all thanks to our giving subscribers. Malala Fund @malalafund on Instagram Malala Yousafzai is a Pakistani student and education activist who began speaking out for girls’ education at the age of 11. After surviving an assassination attempt by the Taliban at 15, she co-founded Malala Fund with her father Ziauddin. She is the youngest ever Nobel Laureate. Malala currently lives in the U.K. with her family. Founded in 2013, Malala Fund champions every girl’s right to 12 years of free, safe, quality education. We believe girls are the best investment in the future peace and prosperity of our world. https://www.malala.org/ Leonardo DiCaprio Foundation @Leonardodicapriofdn on Instagram Dedicated to the long-term health and wellbeing of all Earth’s inhabitants We support projects around the world that build climate resiliency, protect vulnerable wildlife, and restore balance to threatened ecosystems and communities. Celebrating 20 years of conservation. https://www.leonardodicaprio.org/ We will be switching out our donations and adding in new organizations to help spread the love! Do you have a favorite non profit you'd like us to contribute to? Please email me at spearcraftbookbox@yahoo.com with the organizations info and I would consider adding them. We are always looking for organizations that provide clean water and food, empower women, and protect our environment. So what can you expect from this box: 1. A bigger box packed with goodies 2. Higher quality items- we are talking regularly getting items like hats, socks, candles, wearables, totes, pillowcases, and more! 3. Exclusive deluxe items that only quarterly subscribers can purchase more of 4. A new hardcover book that is different than our regular monthly pick 5. A box that gives back! You get to join us in contributing to some of the best non profits around. You'll receive info on the organizations in your box. Tentative Ship Dates: September 15th, 2018 through September 20th, 2018 ***All sales are final***


Book Only Option and Book ONLY SUBSCRIPTIONS.

Sometimes extra items may be added to the book only options if I have extras. This is up to us and random. Book plates and letters will be given when they apply.  Sometimes the author only signs enough plates for the box subscribers so it varies month to month.  Please keep this in mind when choosing the book only options. A signed bookplate is not a guarantee. Book only subscriptions ship in a padded priority mail envelope. They are not as protected from the mailing system as our books that come in full boxes. Please keep this in mind when ordering that there may be some wear on your book when it arrives.

How does it work?

Choose your subscription, the box is delivered to you monthly, enjoy your book and bookish goodies!  Boxes typically ship on the 20th for International and the 20th -25th in waves for US orders. These dates can vary based on the release date of the book. Please read our entire FAQ prior to placing an order.


Cratejoy Account related questions.

Cratejoy Account related questions should be directed towards cratejoy itself.  I have been being asked and emailed way too many times each month to lo look up if someone has ordered a box, or check on if a subscription is still active, or been told they can't see their subscriptions.  If you can't see your subscriptions its because you are not logged into the right account. You are probably logging in under a different email address.  People have been creating multiple email addresses in order to use one time rep coupons more than once. Also people will order one box with one email and then create a whole new one the next time they order a box. This has created an environment where people do not remember their log info.   I am not responsible for remembering your log in information.  Please write down your email and address and what you ordered and keep it somewhere so you can remember.  In the future please direct all account related questions to cratejoy.  I can no longer spend hours a week on this.  Thank you..

Should I wait until the last day to order a theme?

  1. No you should not unless you order by 7pm EST. Do not wait until the last minute to order a theme, the Cratejoy website moves to the next day at 7pm EST. Any orders after that will be for the next months theme, no refunds will be given. Please pay attention to this. We always begin selling the next theme exactly 2 weeks prior to the 1st of the month. For example if you order a box  May 17th at 6pm EST you will get a may box. If you order May 17th at 7:01 pm EST you will get a June box because that is technically June 18th on the cratejoy website. I have absolutely no control over this so please order your boxes early and don't wait until the last minute. Again ALL SALES ARE FINAL. no refunds will be given.

Your Address when ordering is important !

Please make sure you double check your address before submitting your order. The box will ship to the address you enter. If there is an error the box will be returned to me and you will need to pay to have the box reshipped to the correct address.  Also if you order a lengthy subscription all the boxes will be going to this wrong address so it is very important you check the address before submitting the order. I will make a reshipment listing for you and you will have to pay for the new label so the package can be shipped to the correct address. Changing an address for the holidays or temporary is no longer allowed.  From now on 5/01/2018 We will no longer be able to change the address a box is going to .  The address you sign up with will be where it goes.  In the past we have manually done this but  it got to be too much when everyone wanted to ship boxes elsewhere for the holidays and it ended up costing us a lot of money.  If you will be moving please do not order until you have your new address or make sure you have done the paid package forwarding from our old address to your new address from USPS.

Shipping

We ship all packages Mid Month. Ship dates vary month to month based on the release date of the book. But we always ship around mid month and will keep you updated on ship dates on Instagram.  Tentative ship dates are the 20th - 25th each month.  ***Please note we always print our shipping labels at the beginning of the shipping window the 20th.  So you may get an email and not see movement for a few days. Please be patient.*** Please note that it may take 48 hours or longer for your tracking to update.   For international orders we ship over 5 days in waves starting the 20th.  Please note it may take over 48 hours for your tracking to become active.  So if you are in the last wave (25th) you may not see movement on the tracking until the 28th.  

We thank you for your patience and look forward to seeing your unboxing posts on Instagram. We also host a photo contest each month and giveaway a $15 gift card. So join us on Instagram and participate in the fun.   We also have book giveaways going on too!!

***Shipping Prices are based on weight for US a box is 9.99 shipping, for Canada it is $15 shipping, for International orders it is $25 shipping.    Shipping amounts for books and items purchased in the shop section vary based on weight. ***  If an item is unclaimed or is returned due to an address error from the buyer it will be the buyers responsibility to pay to reship the order so please check those addresses carefully.

***Please note that if a package is returned it will need to be resent at the buyers expense. Please check your shipping address and customs / duty fees before placing an order***  To be very clear we do not reship packages at our expense it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.

 *** Please do not email us and ask about shipping dates for your box.  Our shipping windows are clearly labeled the 20th through the 25th of the month. If there is a delay for any reason you will be notified via social media, Twitter, Instagram, and Facebook.  It is important that you follow us on at least one of these social media platforms to be kept up to date. If you pre order a special edition box please write down your shipping date in your calendar please do not email and ask about it again and again before shipping. We are fielding way to many emails about shipping when its posted on the listing when you purchase.  Thank you. *** 

How are the boxes priced?

Our subscription boxes are $29.99 plus shipping.  We also offer a no book box in the shop section of this website at a discount rate.  Please note this no book option does not contain a book.  Buying a subscription is always the cheapest way to get a box, they are slightly discounted as a perk to our monthly subscribers.   One time boxes in the shop are a slightly higher price for the convenience of not having to have a subscription that renews. Some people prefer those boxes even though they know they are higher priced because they don't want a monthly subscription. Some people prefer the one time boxes so they don't have to think about renewal whereas others prefer to know they have a spot in the next box reserved if they want it. Monthly subscribers always have to option to skip a month.  Prepaid subscriptions cannot skip a month.  If you want to know more about our price breakdown see bottom of FAQ.

Discount Codes

Discounts are available through our reps and must be applied at checkout. We cannot go back in and add the code for you as this would take a lot of time to do for everyone and I am one person. Please take the time to seek out codes prior to purchase.  There is always a spot at checkout to enter the code.   10% off code applies to boxes only not shipping charges. 

 When will I be charged? When will my box be shipped?

For monthly recurring subscriptions: You will be charged for your first box when you order your subscription and again on the 1st of each month until you decide to cancel. For the discounted 3 or 6 month subscription: You will pay for the subscription upfront and it will renew after you have received all of your boxes unless you choose to cancel. All boxes will ship mid month there is no specific ship date we base our ship date on book release dates but typically it will be between the 20th and 25th  of each month.  Our tentative ship dates for each month are the 20th for international and the 20th -25th for US in waves.  This will vary slightly with release dates of the books. Please note that it may take some time for your tracking to update.   For international orders we ship over 3 days in waves starting the 20th.  For US orders we ship over 5 days in waves starting the 20th and last day of shipment being the 25th. Please note it may take 48 hours for your tracking to become active.  So if you are in the last wave (25th) you may not see movement on the tracking until the 26th.  

We thank you for your patience and look forward to seeing your unboxing posts on Instagram.  For the most accurate shipping information follow us on Instagram.  Our posts and Instagram stories have all the answers.  If you have questions about cancellation policies please see below in the FAQ. ***Please note that if a package is returned it will need to be resent at the buyers expense. Please check your shipping address and customs / duty fees before placing an order***  To be very clear we do not reship packages at our expense it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up..

Ordering Past Boxes

Occasionally we are able to offer additional past boxes after originally selling out.  Please note that if ordering a past box there may not be promo author items, book plates, author letters included.  Those are originally sent to us for our original set number of boxes.  If you want to order a past box and find out if all author sway, promo items, bonus items are included please email us and ask prior to purchasing. There are no refunds.  Typically everything is there but once in a while we will run out of a book plate or a promo postcard, things like that. Additionally soaps may lack the label from running out, we have our ingredients here in our FAQ and they are always available to you via email from us just let us know you'd like one.

Shipping Information

Our tentative ship dates for each month are the 20th for international and the 20th - 25th for US in waves.  This will vary slightly with release dates of the books.  For the most accurate shipping information follow us on Instagram.  Our posts and Instagram stories have all the answers.  Please be patient during shipping time.   I am one person packing hundreds of boxes.  I pack each one by hand. I print the shipping myself, build the box, load it with how I want you to see it when you unbox it,  seal it ,  label it and mail it.  It's a time consuming process so the less time I have to spend answering emails and messages about when my box will ship the faster these boxes will go out.  If a package is returned to us the buyer is responsible for paying to have the box reshipped. ***Please note that if a package is returned it will need to be resent at the buyers expense. Please check your shipping address and customs / duty fees before placing an order***  To be very clear we do not reship packages at our expense it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.

I am an YA Author, Agent, or publishing company, how do I get our books and promotional materials into a box?

We would love to work with you! Please send us an email at spearcraftbookbox@yahoo.com so that we can collaborate. We look forward to reviewing manuscripts, books, and other promotional material for consideration into our book box. All books and themes are chosen 6+ months in advance so early planning is essential.

What if I receive the same book from another YA Book Box?

We strive to bring you the latest and greatest YA books available. We know the other book box companies do the same. Our boxes are planned 6+ months in advance. All the Authors, merch, and themes are decided and in the works months before the box ever gets to you. So once we've decided on a book and theme it is set in stone for us.  Chances are that somewhere down the line another book box will choose the same book we have chosen.  Please know that if you subscribe to multiple YA book clubs this is a risk you are taking.  At this time we are not able to offer duplicate book partial refunds.  We suggest that if you are going to take this risk you know that you may get two copies of the same book.  Our recommendation is that you share the extra book with a friend. Read it together, talk over the book together, and share in the excitement of all the bookish swag!  When we are absolutely sure there will be the same book offered by another YA box we will try our best to offer a no book option like we did for the November 2016 box. It offers you all the bookish goodies but no book for a lower price.  But since the book picks are kept secret we cannot guarantee this. 

If you want to rep for us: Bookstagram, Youtube, and Bloggers

Please enter one of our rep searches on Instagram. We will be searching for both product reps and book box reps. Everyone is more than welcome and encouraged to photograph and or video their unboxing and tag us @spearcraftbookbox and #spearcraftbookbox  #spearcraftbookboxphotocontest    We will be hosting photo contests for the boxes throughout the months and using these tags to find your photos and make you a winner.   Please do not email or message us asking for free boxes or to rep for us. 

I'm a business selling items that would be great in your boxes! How do I get my items into a box?

Send us more information about your business/products to  spearcraftbookbox@yahoo.com   You must also be willing to send us samples of the items. Unfortunately, due to the amount of inquiries we receive, we can't respond to every email. If we're interested in your items we'll let you know! 

When I purchase a book box subscription what am I paying for?

When you purchase a book box subscription from SpearCraft book box you are paying for a new release YA book usually released within the last 45 days to be delivered to your house in our beautiful book box with any author swag such as author letters promotional items and bookplates.  The added bookish inspired gifts and handmade items are our GIFTS to you. Each month we will include 4+ items inspired by our favorite books. Sometimes we will include things inspired by movies and tv if they are appropriate and fit our monthly theme. These GIFTS could include pins, magnets, candles, soaps, mugs, tote-bags, or tee shirts. What does inspired by mean?  Inspired by, means items that relate to, are or are artistic renderings of the book movie or show and its inhabitants/characters.  Most of our bookish items are handmade by us here at SpearCraft as well as various book loving artists.  We ourselves create a lot of what goes into our boxes ensuring you get unique items each month. We hire our vendors in advance and secure items in advance and this is why we do not offer refunds or exchanges on subscription boxes or one time purchase boxes.  If the box is returned to sender by the buyer or the post office it will be the buyers responsibility to pay for the reship.

Do you accept returns or exchanges on books? What about damaged books?

No we do not.  Getting a book in a book box is part of the surprise of the box.  While every book all year long might not seem cup of tea because of your personal tastes we ask that you give it a try and see what you think.  So many of our subscribers have thanked us for choosing a book they might not have picked up on their own and having a book box has opened their eyes to new genres. For example if you are a fantasy lover you might not be too keen on getting a sci-fi book but if you give it a try you might find out you really like it.  If a book is severely damaged due to manufacturer  error we will arrange an exchange.  We do not do refunds or exchanges for minor defects due to shipping. We recommend purchasing the full book box to protect the book if you are concerned with a book showing some wear.  The book onlys ship in a padded priority mail envelope and can show some wear on arrival. Please keep this in mind when ordering.

What if I need to cancel, how do I do that?


We are sad to see you go and hope that you will join us again here at SpearCraft book box.  To cancel simply login to your account at Cratejoy for SpearCraft Book Box From there you will see a list of active subscriptions. Click EDIT to get into the subscription and then click CANCEL SUBSCRIPTION. You will be billed for any boxes remaining in your cycle, but your subscription will not renew after that. For example if you purchases a 3 month cycle and cancelled after the 1st box, the 3 month prepay charge still stands and you will receive 2 more boxes but your account will not renew after that.  If you have any questions whatsoever regarding cancelling please get in touch with us at  spearcraftbookbox@gmail.com  It is extremely important that you make sure you cancel your subscription by the last day of the current month. Otherwise, you will be billed again on the first of the month and WILL receive the next month's box.   We do not do refunds on paid subscriptions, we fulfill what has been paid for and will not charge you beyond that. We do not accept returns on book boxes. We do not issue refunds on subscription boxes or one time purchase boxes.  We do not cancel subscriptions or one time purchase boxes for customers, they must log in and cancel it themselves for security reasons.  We cannot cancel your subscription for you it is up to you to log in and cancel it on your own. The only time we cancel a subscription is if the subscriber has skipped a shipment 3 times in a row, and this is at our discretion some months we sell out quickly and if you've skipped 3 times in a row we need to remove you from an active subscription to give another subscribers a chance to get in .  Even if you purchase a subscription and then cancel your subscription the same day you will still receive the box you paid for and then no more after that.  Very clear we do not do refunds or exchanges on boxes.  We do not edit credit cards, or cancel subscriptions for you, you need to do this yourself prior to renewal day. Having a subscription is your responsibility and you are responsible for the charges. ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGES ARE GIVEN PERIOD.

What if I've paid for a box and then I cancel? 

You will be billed for any subscriptions remaining in your cycle, but your subscription will not renew after that. For example if you are on a monthly cycle and you paid for your first box and then you choose to cancel.  You will still receive the first paid for box but your account will not renew and you will not receive anymore boxes. If you are on a 3 month pre-paid cycle and cancel after your 1st box you will still receive two more boxes but after that your account will not renew.   If you are on a 6 month cycle and cancel after 3 boxes you will still receive your last 3 boxes and then your account will not renew. Cancelling cancels the renewing process, you still receive the boxes you paid for. Even if you order a subscription or prepaid subscription and cancel the next day you will still receive all boxes that are paid for.  We do not offer refunds on paid subscription boxes or one time purchase boxes.

Do you accept returns, give refunds, or do exchanges on book boxes?

No we do not.  In the event we have any extra boxes they will be listed for sale at  the "SHOP" section of this website but you cannot exchange your box for a different months box.  Also we do not accept returns on boxes.  If you order you will get a box, no cancellations exchanges or returns. We do not do refunds on subscription boxes or one time purchase boxes.  If a box is returned to us via the postal service it is the buyers responsibility to pay for reshipment. Boxes returned to sender by the post office or refused by the buyer will be reshipped at the buyers expense.  No refunds are given for returned boxes.  We will tell you exact shipping charges and those can be paid via paypal payment to spearcraft2000@yahoo.com  If you do not have a paypal we can set up a shipping listing for you.  To be very clear if a box is returned to us it is the customers responsibility to pay for the reshipment. Please double check your mailing address when you sign up.  ***Please note that if a package is returned it will need to be resent at the buyers expense. Please check your shipping address and customs / duty fees before placing an order***  To be very clear we do not reship packages at our expense it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.

When do I need to cancel by to ensure I am not charged again for the next month?

Make sure you cancel your subscription by the last day of the current month. Otherwise, you will be billed again on the first of the month and will receive the next month's box .  We have tried our best to be very clear in our FAQ's but if you still have any questions please email us at spearcraftbookbox@yahoo.com    Having a subscription is your responsibility, if you would like to cancel you need to log in and cancel it yourself on your own account. We cannot cancel for you.  We do not do refunds because you forgot to cancel. Cratejoy is based out of Texas please pay attention to time differences.  The renewal is automatic, we do not do it its cratejoy and the payment processors once it is processed you will receive a box.  Renewal reminder emails are sent out 1 day prior to renewal these are a courtesy and are not guaranteed. Please mark your calendar to remind yourself when renewal is about the occur. Especially if you have purchased a longer subscription.  We do not do refunds, returns or exchanges on any boxes. ALL SALES ARE FINAL

Lost or Stolen Packages Policy & Moving Policy & Return to sender Policy

When we ship your box, you will receive a tracking number. Once your package is dropped off at USPS, it's the responsibility of the Postal Service. If you do not receive your package, please e-mail us and we will track the package to the best of our ability. Please contact us via email within 7 days of your package not arriving.  For international orders you will have to track it at your local post office.  Please note that in some countries usps and your local post office do not communicate and tracking may not update until delivered.  For international buyers it is extremely important that you watch your tracking and have someone there to receive your package when it is out for delivery.  Unfortunately, we are unable to replace lost or stolen packages. We are a small business and cannot do it.  If a package is lost or returned to sender, or failed delivery for something not our fault it will be sent back to us and it will be up to the customer to pay to have it reshipped.   Please keep an eye out for your box especially around the holidays. It is very important that you know when your package is to arrive and that it has a safe place to be left (covered porch). We are not responsible if your postman leaves it in the rain while you were out of town.  We suggest you arrange with a neighbor to safeguard your package while you are away.  If you are moving please let us know prior to our ship date by logging in and manually updating your address. Once shipping has been printed we cannot change the ship to address.  For US customers each package is priority mailed and insured if damage to the boxes items occurs a claim will need to be filed with the usps. Photos of damage will need to be provided by the customer. These claims can take months to resolve and that is out of our hands.  We have never had this issue occur and hope it never does.  If your package is returned to us it is the buyers responsibility to have the package reshipped by paying the reshipment fee. Boxes returned to sender by the post office or refused by the buyer will be reshipped at the buyers expense.  No refunds are given for returned boxes.  We will tell you exact shipping charges and those can be paid via paypal payment to spearcraft2000@yahoo.com  If you do not have a paypal we can set up a shipping listing for you.  ***Please note that if a package is returned it will need to be resent at the buyers expense. Please check your shipping address and customs / duty fees before placing an order***  To be very clear we do not reship packages at our expense it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES, WE CAN ASSIST YOU IN OPENING A usps CASE.  WE WILL NOT SEND YOU ANOTHER BOX DUE TO IT GETTING LOST.  USPS WILL FIND IT AND FORWARD IT TO YOU. THIS CAN TAKE WEEKS TO MONTHS

Frozen or Melting Policy

We try our best to give new and exciting items to our subscribers these items in the past have included full size candles, body soaps, mini candles, lip balm, hand soaps, chapstick, room spray, bath bombs and snowglobes, bookstagram confetti with sealant.  We know weather is different round the globe and we ship worldwide. We simply cannot be held responsible for weather.  While one subscriber may live in Arizona and have high temps another lives in the snow. We ask that you take this into account when placing an order when weather is extreme where you live.  We ship US priority mail which is 2 to 3 days US. We do our best to get packages to you quickly.  These packages have the potential to sit in hot or cold mail trucks for a lengthy amount of time. We ask that you watch your tracking and have you or a trusted family member or friend be there for mail delivery or at least try to get the package out of the mailbox and off the porch as soon as possible. If you will be out of town please try to arrange with us a delayed shipment so your package is not left out.  We can hold it until your return and then send it.  Please note that a frozen or melted item is not a broken item. Soap can be melted in microwave and poured in any mold to regain shape making it still smell great and be usable.  Candles can re-harden at room temperature or be place in the refrigerator for a brief period of time.

Broken or missing Items

We do our best to ensure that everyone gets each item in their box.  We understand that the postal service can be rough on boxes.  If an item arrives broken please contact us via email right away and within 7 days of delivery and include photos of the broken item. (please note this does not include frozen or melted items, please see our frozen and melting policy.)  We include a packing list on top of each box (spoiler card) which tells you all the contents of the box.  If an item is honestly missing please contact us within 7 days of box delivery and we will do our best to get you the item.  All claims must be made via email and within 7 days to be valid.  This prevents someone from using an item or giving away an item and then claiming they didn't receive it.  Sad but unfortunately it does happen.  So within a week of delivery or no replacements , no exceptions. Also unfortunetly international subscribers we cannot send out just an item due to shipping fees. We can replace the item in your next box if arranged with me within the 7 days or a small gift card of $5 will be offered to you. damage replacements do not include books.  All books are final sale.

International Customs and Fees & Returned Packages

Customers are responsible for paying any duties or custom fees for their own packages. Please check with your Countries policies before placing an order if you are unsure about duty fees. We have recently been informed that the UK and Italy both have a customs tax on boxes.  Please check your countries policies before placing an order.  If your package is returned to us for unpaid custom fees or taxes  it is not our responsibility and will not be refunded.  The package can be resent at the buyers expense which is $18 to Canada and $25 International. Will will only charge you actual shipping and you will see the total before paying.  Payment can be sent to Paypal at spearcraft2000@yahoo.com or if you don't have paypal we an create a custom shipping listing for you.  Again, as a customer you are responsible for looking into it and know if and any taxes or fees are associated with a subscription box and making sure your address is correct.  ***Please note that if a package is returned it will need to be resent at the buyers expense. Please check your shipping address and customs / duty fees before placing an order***  To be very clear we do not reship packages at our expense it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.

Can I skip a month, Can I unskip?

**Skipping applies to monthly subscribers only**.  Yes, Absolutely if you are a monthly subscriber and If a months theme doesn't interest you instead of cancelling we offer you to skip a month. This keeps you as an active subscriber but allows you to skip a box and the renewal.  Please be advised that we offer this only 3 times. Once you skip the 3rd time in a row your subscription will be cancelled and you will have to resubscribe.  The reason for this is that we sell out each month and can't continue to hold a spot for you if you aren't going to be getting a box.  That spot will be given to a new subscriber.  Our prepaid subscribers cannot skip months.   Please also note that if a prepaid subscriber skips their next renewal they will be skipping  the next 3, 6, or 12 boxes.   Unfortunately at this time cratejoy does not offer a way for a prepaid subscriber to skip just one month. Renewal reminder emails are sent out 1 day prior to renewal these are a courtesy and are not guaranteed. Unfortunately sometimes they bounce, go to spam, or you just don't see them. Please mark your calendar to remind yourself when renewal is about the occur.  Renewal is always the 1st of the month. UNSKIPPING -  the option to unskip a previously skipped shipment is sometimes there as a button on your account and after renewal it goes away.  If you'd like to unskip and can't figure out how to do it please email me at spearcraftbookbox@gmail.com so I can manually do it, it will charge you immediately and your next renewal will be the 1st of the month. I can only help you unskip if we still have boxes left. If we are sold out unfortunately skippers will miss out on that box.

**Soap and Candle Ingredient List** 

Many times we make homemade soaps and candles for our shop and our subscription book box.  We purchase our ingredients from a reputable soap and candle dealer called Bramble Berry and you can check them out online.  We list the name of the product here with a detailed description of the ingredients.  Bramble Berry also has product testing done as well as provides an mds form on each product that you can click on at their website to read more about it. All of these ingredients are not in every soap it varys based on color and glitter but we're listing them all here for your convenience.

Ingredients for SpearCraft Soaps:  Ingredients for Goats Milk Base: Glycerin, Palm Oil, Coconut Oil, Lauric Acid, Water, Sodium Hydroxide, Sodium Lauryl Sulfate, Sorbitol, Triethanolamine, Salt, Goat’s Milk Powder, EDTA, Titanium Dioxide Gold Sparkle Mica: Eye Safe: Yes Lip Safe: Yes Skin Safe: Yes. Ingredient Name:  Mica, Titanium Dioxide, Iron OxideIridescent Glitter, skin safe, cosmetic grade glitter : Ingredients: Polyethylene Terephthalate, Acrylates.  Color Block Red ingredients: Bis(Glycidoxyphenyl)propane / Bisaminomethylnorbornane copolymer, Aluminum Hydroxide, Yellow 10, Red 28, Red 22, Iron Oxides, Coconut Oil, Palm Oil, Safflower Oil, Glycerin, Water, Sodium Hydroxide, Sorbitol, Sorbitan Oleate, Soybean Protein. Purple dye block:   Mica, Titanium Dioxide, Tin Dioxide, Iron Oxide, Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, of vegetable origin), Aqua/Water/Eau, Sodium Hydroxide, Sorbitol, Propylene Glycol, Sorbitan oleate, Oat Protein.  Fragrance, scent is added and varys month to month.

Ingredients for SpearCraft Candles:
Soy Wax: Ingredients: Hydrogenated Vegetable OilIrridescent Glitter:  skin safe, cosmetic grade glitter : Ingredients: Polyethylene Terephthalate, Acrylates Copolymer**If we are contacted about a known allergy upon order we are able to give you an allergy free box which will replace the scented soap with another item.  Usually a bookish themed necklace.  Please do not abuse this exception it is just for our subscribers that actually have allergies.**Also please note that not all of these ingredients are used in every box for example the red color block used to dye the soap red was used in the November 2016 box for the red roase and heart soaps and again in the February 2017 box for the violin soaps.  The glitters were used in the Making Christmas Jack Skellington Dec 2016 candle and the Goblin King Candle Feb 2017.  We will be using a more descriptive product label on our products in the future, you will find it on the package.   

How our prices Break Down

For our large box we pay about $4 just for the box, then we purchase our own packaging and packing materials. We pay a monthly fee to shopify and cratejoy for our shops. We also pay a transaction fee to paypal and stripe. Then we pay a 10% fee on each subscription each month and every month that comes through the cratejoy marketplace. (So please help us out and use our direct link to purchase on Instagram, it's in our bio.)  Then if you've used a coupon that comes off.  We pay vendors for items, we pay the publishers for the new YA books usually about $10+ each book. Then for international we cover $3.47  of the actual cost for shipping. For our friends in Canada we cover $1.47 of the actual cost of shipping.  Then with what is left we craft and create a box for you that costs you only $29.99 a month.  We ask that you take a look at these numbers and be respectful of our business and know that we make items for you from our heart and not for much profit. So please be respectful of our efforts and our products. I spend my entire month everyday working on this box for you. <3

Gift Cards and Gift Subscriptions.

This is a e-gift card for our online store here at cratejoy.  Shop for books, past boxes, or pick up a current box. The gift card will be emailed to you after purchase. You can print and give as a gift or forward it to the person you'd like to give it to. Gift cards make the perfect gift for the book lover in your life! Great for birthday and the holidays!  Have a friend that missed a box?  Get them a gift card to order a past box or maybe pick up a new one.  The gift cards never expire but keep them in a safe place.  You are responsible for your gift card number we will not replace card balances.  So please don't share with friends.   Thank you. Can a gift card be used on an existing subscription? Yes, if a customer has a gift card and an existing subscription their renewal will use whatever balance is left on their card to pay for the renewal first and will use their credit card second. 

Gift subscriptions: Please pay close attention to the button selections when purchasing a gift subscription. There is a button under the gift message section that says Automatically renew this subscription.  If this button is checked the gift with renew and continue to renew until cancelled.   If you do not check this box the gift will not renew.  When you toggle this button you will see the info under deliverys on the right hand side of the page change. Be sure this is correct before checking out as we cannot change it for you.  Renewal reminder emails are sent out 1 day prior to renewal these are a courtesy and are not guaranteed. So do not count on them. Having a subscription is your responsibility.  Please mark your calendar to remind yourself when renewal is about the occur. 

Special Edition Boxes

Special Edition boxes are different from our regular subscription box and are not part of the subscription.  They must be purchased separately.   These boxes are typically all item boxes and do not include a book unless otherwise noted.  The items contained in the box are of higher value compared to our normal monthly box.   Please be aware that special edition boxes do not contain  books.

Add on items and items purchased in addition to a box

Add on items are additional items offered to you during our subscription sign up.  These extra items will ship in your first box.   In the shop section when a one time box is purchased with additional items those will ship inside that box.  I used to ship these extra items separately but can no longer do that because I was losing money on shipping, so they will all now ship together.  So for example if you purchase a presale vampire box in Jan with a few items.  They will not ship until the vampire box ships in March.  If you'd like the extra items shipped faster you can check out with the items and the box separately, then the items will ship out right away.


***There are no returns, exchanges, or refunds given on subscription, gift subscriptions, or one time purchase boxes, special edition boxes, on items, and on books. ALL SALES ARE FINAL, No exceptions. Renewal reminder emails are sent out 1 day prior to renewal these are a courtesy and are not guaranteed. Please mark your calendar to remind yourself when renewal is about the occur. 

 ***Please note that if a package is returned it will need to be resent at the buyers expense. Please check your shipping address and customs / duty fees before placing an order***  To be very clear we do not reship packages at our expense it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.

 *** Please do not email us and ask about shipping dates for your box.  Our shipping windows are clearly labeled the 20th through the 25th of the month. If there is a delay for any reason you will be notified via social media, Twitter, Instagram, and Facebook.  It is important that you follow us on at least one of these social media platforms to be kept up to date. If you pre order a special edition box please write down your shipping date in your calendar please do not email and ask about it again and again before shipping. We are fielding way to many emails about shipping when its posted on the listing when you purchase.  Thank you. *** 

Please read the FAQ's prior to ordering.  Follow us on Instagram for hints, sneak peeks, and book descriptions.***

Are you ready to subscribe to the SpearCraft book box?