***Special Covid-19 announcement. Updates can be found in our email newsletters in the book box corner section as well as our shipping information page on this website. We thank you for your patience and support of small business during this time.***
This policy is clearly stated in our listing and on all of our pages and checkout. We do not do refunds on renewals, subscriptions, boxes, books, or items from this website. We remind customers in the shopping cart that you read our FAQ and Terms and Conditions pages prior to placing an order with us so that you are made aware of these policies. All of our subscriptions automatically renew until canceled by the customer. It is important to respect a small businesses policies so please do not email and argue about our policies that have been in place for over four years. When you choose to place an order you choose to accept our policies.
Our 12 month, 6 month, and 3 month prepaid subscriptions are being phased out and replaced by a monthly subscription only due to increased cost and fraud during the pandemic. In addition we will begin shipping in plain boxes in September and keep shipping this way until prices of character and branded boxes come back down to prepandemic levels. We will also no longer be offering paypal as a form of payment as we had issued with them double charging renewals. Our Bookworm loyalty program will also be sunsetting in August 2021.****
You pay at the time of purchase for your first box and shipping if doing a monthly subscription. Then you will renew each month on the 1st of the month. You’ll pay at the time of purchase up front if doing a 3, 6, or 12 month prepay subscription plus the shipping for each box in your bundle. If using a cell phone please be sure to scroll and view the total with shipping prior to purchase. All sales are final from this website. Please see our dedicated shipping information page for a description of when your box will ship as well as what type of box to expect. We update this page regularly.