Have a question about when your box will ship? see below on this Shipping Information page. We thank you for your patience and support of small business during this time.
*New orders placed October 18th to November 16th are for a November that will ship out on the last day of November on the 30th.
*New orders placed November 17th to December 17th are for a December box that will ship out the last day of December on the 31st. Update: Boxes shipped on time 12/31 post office will be closed 12/31 and 1/1. Update: Our post office truck was scanned received on 1/2 in Los Angeles. Update: 1/6 about 50% of our shipment has been individually scanned and is at the Los Angeles distribution center. Update: 1/7 about 75% of our shipment has been scanned and is at the LA Distribution center. We are aware that there is still one pallet to scan and we are patiently waiting for the post office to complete this process. We understand there are major covid delays in LA county right now as we have become the epicenter in the USA for covid. please be patient while your package arrives and stay safe. UPDATE 1/11 we have an update on the missing pallet! It was been located on a truck and is in route to distribution center, apparently it ended up in a nearby station without documentation attached separately from our other pallets. This affects 150 boxes. Thank you for your patience while they figured out what happened. UPDATE: 11/12 USPS says we can expect an update on these boxes tomorrow! Thank you again for your patience. Update: 11/13 we are still awaiting the update. Update: 11/15 USPS has the packages moving today!! You should see your tracking moving!
*New orders placed December 18th to January 17th are for a January box that will ship out the last day of January on the 31st.
*New orders placed January 18th to February 14th are for a February box that will ship out the last day of February on the 28th.
***Please note what box you are purchasing they are featured on the home page as well as the cratejoy marketplace listing. For example we are selling January boxes mid December and it can seem like a long wait to 1/31 for shipping if you subscribe at the beginning of sales.***
Please allow 2 weeks for past boxes, items, and books to ship out from our store. We ship priority mail which is normally 2-3 days delivery however with usps covid delays it is taking up to a week in the US for packages to arrive via priority mail. Canada has taken up to 4 weeks and International orders have seen delays to 6 weeks. Please keep this in mind when ordering. We can not do anything about the USPS delays, as the holidays approach it will get worse. Please do not order if this is not acceptable to you as we are only able to preform bookish miracles not postal miracles.
YA Monthly subscription boxes (not one time purchase) ship in our branded box.
*December box- A holiday/winter inspired branded box or regular branded box.
*January box- New Year inspired branded box or regular branded box.
*February - Valentine’s inspired box or our regular branded box
*March- St Patrick’s day inspired box or our regular branded box.
***Special edition boxes, One time purchase boxes, Past Boxes, items from the shop, books, mystery bags, all ship in plain brown boxes and plain brown envelopes. They do not ship in our branded boxes.***